FAQs

 


Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply contact our Customer Care team.


If an error message keeps occurring in your checkout process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. You can also try shopping from a new browser. If the error message keeps re-occurring, please contact our Customer Care team.


Generally we are unable to make manual changes, however if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please immediately contact our Customer Care team with your change request details included in the email. Please note our customer care team works on a different time zone to some


We have a size guide for you to follow, but if you have specific questions about an item that are not already mentioned in the details section on each product please contact our Customer Care team.


What you may be seeing is an authorisation. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorisation will clear and you will see one charge for the order you have placed. Please note that your bank may take up to 48 hours to clear the authorisation. If you need help speeding up the process you can contact the issuing bank of your credit card.

Please only click the ‘Complete Order’ button once during checkout and allow this to finish processing to avoid duplicate orders being placed.


Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.


You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

For all orders, please allow 2-5 business days from the date of shipment for your parcel to arrive. Please expect delays due to Covid-19.

Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom’s processing.


Tracking updates at times don’t reflect the exact location of your parcel . Please allow ample time for tracking to update as this may occur when the parcel reaches the delivery postal depot.


Please contact us if you're interested in a sold out item.