FAQs
I’ve just placed an order. Where is my confirmation email?
Please allow up to 2 hours for your confirmation email to arrive. Be sure to check your spam or junk folder. If you still don’t see it, please contact our Customer Care team.
I’m unable to place my order. What do I do?
This is usually related to billing or shipping details. Try re-entering your information or using a different browser. If the issue continues, please contact Customer Care.
Can I cancel or make changes to my order?
Orders are processed quickly. If your order has not yet shipped, you may contact Customer Care immediately; however, changes or cancellations cannot be guaranteed once processing begins.
Do you offer a size chart?
Yes. Size guides are available on each product page. If you need additional assistance, please reach out before placing your order.
Why does it look like my card was charged twice?
This is a temporary authorization from your bank to verify available funds. It will clear automatically, and only one charge will be finalized.
Please avoid clicking “Complete Order” more than once.
Where is my order?
Once your order ships, you’ll receive a tracking email. Please allow 2–5 business days for delivery after shipment.
Delivery timeframes are estimates and may vary due to carrier delays.
My tracking hasn’t updated. What should I do?
Tracking updates may lag. Please allow time for movement to reflect, especially once the package reaches a local facility.
What if my size is sold out?
If an item is sold out, please contact us for restock information or alternative options.
What is your return policy?
Returns are subject to our Return & Exchange Policy. Eligible swimwear returns are accepted for store credit only (tags and liners intact). Eligible resort wear returns may be refunded to the original payment method.
Returns must be requested and shipped within 5 days of delivery. Final sale items and items discounted 30% or more are not eligible.